Terms & Conditions

1. Acceptance of Terms

By creating an account or using the DDMC customer portal (the "Service"), you agree to be bound by these Terms & Conditions.

The DDMC platform is owned and operated by Dentis USA.

If you access the Service on behalf of a dental practice or organization, you represent that you have authority to bind that entity.

2. Use of the Service

The Service is intended exclusively for licensed dental professionals and authorized staff. You agree to:

• Provide accurate and complete information.
• Use the Service for lawful dental purposes only.
• Protect your account credentials.
• Refrain from unauthorized access, reverse engineering, or system interference.

3. Orders and Production

All orders are binding upon confirmation. By placing an order, you confirm that the prescription and specifications are accurate and clinically appropriate.

DDMC reserves the right to decline incomplete or unsuitable orders.

4. Non-Refundable Policy

Due to the custom-fabricated nature of dental laboratory products, all orders are non-refundable once production has commenced.

In the event of a verified manufacturing defect, DDMC will provide a complimentary remake. Remakes are not applicable when errors result from inaccurate prescriptions, impressions, or patient-related changes.

5. Pricing and Payment

All prices are in U.S. dollars.

Prices are subject to change without notice.

Payment terms may include immediate payment or consolidated billing.

Overdue balances may result in service suspension.

Promotional credits have no cash value and are non-transferable.

6. Design Confirmation

For cases requiring design approval, production will begin only after confirmation. Approval constitutes final authorization and renders the order non-refundable.

Failure to respond within five (5) business days may result in order progression or delay.

7. Turnaround Times

Turnaround times are estimates only and are not guaranteed. DDMC is not responsible for delays caused by shipping carriers or unforeseen circumstances.

8. Uploaded Files

By uploading files, you confirm that you have the legal right to submit them. Files are used solely for order fulfillment and may be retained for up to two (2) years.

9. Intellectual Property

All software, branding, and content of the Service are the exclusive property of DDMC and may not be reproduced or distributed without permission.

10. Account Termination

Either party may terminate an account at any time. Outstanding balances must be settled prior to closure.

DDMC reserves the right to suspend accounts for violations or fraudulent activity.

11. Limitation of Liability

To the maximum extent permitted by law, DDMC's liability shall not exceed the amount paid for the specific order giving rise to the claim. DDMC shall not be liable for indirect or consequential damages.

12. Indemnification

You agree to indemnify and hold harmless DDMC from claims arising from inaccurate prescriptions, misuse of the Service, or violations of applicable laws.

13. Force Majeure

DDMC shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, or transportation disruptions.

14. HIPAA and Medical Responsibility

DDMC does not provide medical advice. The prescribing dentist is solely responsible for diagnosis and treatment planning.

15. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Los Angeles County, California.

16. Electronic Communications

By using the Service, you consent to receive electronic communications and agree that electronic signatures are legally binding.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated with at least fourteen (14) days' notice.

Continued use of the Service constitutes acceptance of the updated Terms.

18. Contact Information

Dentis USA